TERMS OF SALE

Payment Options - We gladly accept Visa, Mastercard, American Express & Discover. We do not pay shipping costs on any type of credit card orders.

C.O.D. - As a special service to you, we can ship via UPS / C.O.D. An additional C.O.D. charge will be added to your order total. We accept Company checks or Money Orders only. New customer orders that exceed $200 that will be paid for by check may require this information. (1) name on the check, (2) account number, (3) bank name, (4) phone and (5) address at the time order is placed. NO PERSONAL CHECKS.

Check by FAX - To avoid C.O.D Fees from UPS you can fax over a check for your order. Fill out easy order form or call to place order for total. Add $4 to total for processing fee. Make check payable to CROWNMAX with total. Copy check and fax with easy order form or job number that will be given to you when placing order by phone. FAX to 1-800-760-1801. Void original check and keep for your records no need to mail.

Rush Charge - For your convenience we offer a $25 RUSH Charge on exact repeat orders. Your order will ship in 3 business days (Monday thru Friday). Remember to ADD Shipping Time to receive your order. This is for Exact Repeat Orders! No changes can be made.

Proof Time and Responsibility - Proof's will be sent for all new items or any typesetting changes on exisiting forms within 1 - 2 business days on standard catalog products. Allow 3 - 4 business days on custom products. Normal production time after proof is approved is 5 working days. The day we receive approval does not apply toward this time period. If proof is held by you, shipping will be delayed. We will not print without proof approval. Once typesetting is proofread and approved by you, CROWNMAX is not responsible for any errors, misprints or typo's. Note: There will be no cancellation charges if the order is canceled before the artwork / typesetting is started. If order is canceled there is a minimum $15.00 typsetting charge on each item after the artwork / typesetting has started and / or you have received a proof whether it has been approved or not. A order cannot be canceled if it has entered production. Normal production time including typesetting and proof reading is 7 business days. Expections to this time is Custom orders, Doorknob billing envelopes, fly swatters & magnets.Warranty - CROWNMAX guarantees to replace or repair all of its products if defective when delivered to the customer. Any liability in all events is limited to, and shall not exceed the purchase price paid.

Returns - Non printed merchandise ordered incorrectly will be accepted for credit, provided it is returned within 30 days, freight prepaid, undamaged, unopened original packaging in saleable condition. All returns will be subject to a 15% restocking fee. Prior authorization is required for merchandise return for any reason.

TOTAL PROCESSING TIME - Stock Forms & Products - 24 Hours (Excluding Weekends & Holidays)

Imprinted Products - 7 Business Days

RUSH Imprinted Orders - 3 Business days (See Rush Charges)

Doorknob Billing Envelopes - 14 Business Days

Fly Swatters & Magnets, Promotional Items ( Up to 3 weeks. You will be advised at time of order)

Damaged Shipments - Upon receipt of shipment, please inspect for external damage of goods. Damage is the carrier's responsibility. All original packaging must be kept for possible UPS inspection to file a claim. Without packaging we will be unable to replace your order. Call CROWNMAX to report any damages or lost shipments.

Trademarks - The logo trademarks are the property of the respective companies shown.

RETURNED CHECK CHARGE - $35.00