Ordering Info

Payment Options:

Credit Card – We accept Visa, MasterCard, American Express & Discover credit and debit cards.

Electronic Checks – A $4.00 processing fee will be added to total for this type of payment. The website will automatically add this to your total when processing the order. To avoid this charge you can put the order on a credit / debit card or mail the check in for the order. (Printing will not take place until the check is received in our office if you choose to mail the payment).

Mail Check – We will gladly take your order over the phone and give you a total & job number to mail your check in with. Checks must be received in our office before Crownmax will start your print order.

Production information:

Custom Logo Charge – Custom logos can be imprinted on most products for a one time setup / scan charge of $40.00 or for better quality, send us digital artwork in pdf, tif, or eps format. For a charge of $25.00. You can e-mail artwork to artwork@crownmax.com ($10.00 placement for each product ordered thereafter). For us to scan in send us your original unfolded black & white artwork. There could be an additional charge if your logo requires extra touch-up to make it acceptable for printing. You will be advised of cost before we produce your order. For first time logos processing can take up to an additional 4 working days. We’ll keep a copy of your logo to expedite future orders! We reserve the right to decline any logo we feel will not reproduce a quality job (i.e. sketches, clippings, screen tints, thin line art or raised printed items.)

Rush Charge – For your convenience we offer a $25.00, RUSH Charge on EXACT REPEAT orders. Your order will ship in 3 business day (we work Mon. thru Fri.) Remember to add shipping time to the 3 day processing time. This is for EXACT REPEAT ORDERS! ABSOLUTELY NO CHANGES CAN BE MADE.

Proof Time and Responsibility – Proof’s will be sent for all new items or any typesetting changes on existing forms within 1 – 2 business days on standard catalog products. Allow 3 – 4 business days on custom products. Normal production time after proof is approved is 5 working days. The day we receive approval does not apply toward this time period. If proof is held by you, shipping will be delayed. We will not print without proof approval. Once typesetting is proofread and approved by you, CROWNMAX is not responsible for any errors, misprints or typo’s. Note: There will be no cancellation charges if the order is canceled before the artwork / typesetting is started. If order is canceled there is a minimum $15.00 typsetting charge on each item after the artwork / typesetting has started and / or you have received a proof whether it has been approved or not. A order cannot be canceled if it has entered production. Normal production time including typesetting and proof reading is 7 business days. Execptions to this time is Custom orders, Doorknob billing envelopes, fly swatters & magnets.

Warranty – CROWNMAX guarantees to replace or repair all of its products if defective. Any liability in all events is limited to, and shall not exceed, the purchase price paid.

Returns – Non printed merchandise ordered incorrectly will be accepted for credit provided it is returned within 30 days, freight prepaid, undamaged, unopened original packaging in saleable condition. All returns will be subject to a 15% restocking charge. Prior authorization is required for merchandise returned for any reason.

Pricing/Misprints – Prices shown on this website were current as of the day of release. Due to the nature of the print business, we reserve the right to adjust pricing due to increases in cost after the price is released and to correct all typographical and released errors.

Cancellation – There will be a $15.00 dollar charge per product if the order is cancelled after the typesetting/artwork has started and/or you have received a proof whether it has been approved or not. If an order needs to be cancelled after it has been released to production and has not been already been printed there is a minimum plate charge of $15.00 per plate to cancel the order.

Special Note: Some of the forms that we offer in our catalog and web site have been created for various companies across the United States. Please check all wording to make sure that all applies to your company’s guidelines, association and / or state requirements before finalizing your orders.

Trademarks – The logo trademarks are the property of the respective companies shown.

Damaged Shipments – Upon receipt of shipment, please inspect for external damage of goods. Damage is the carrier’s responsibility. All orginal packaging must be kept for possible UPS inspection to file a claim. Without packaging we will be unable to replace your order. Call CROWNMAX to report any damaged or lost shipments.