Payment Options:Credit Card – We accept Visa, MasterCard, American Express & Discover credit and debit cards. Electronic Checks – A $4.00 processing fee will be added to the total for this type of payment. The website will automatically add this to your total when processing the order. To avoid this charge, you can put the order on a credit/debit card or mail the check for the order. (Printing will not begin until the check is received in our office if you choose to mail the payment). Mail Check – We will gladly take your order over the phone and give you a total & job number to mail your check. Checks must be received in our office before Crownmax will start your print order.
Production information:Custom Logo Charge – Custom logos can be imprinted on most products for a one time setup fee/scan charge of $30.00. For better quality, send us your digital artwork in pdf, tif, or eps format at the highest resolution (dpi) possible. A one time charge of $30.00 applies. Reorders or new orders of other products will not be charged this fee unless your logo changes. You can e-mail artwork to [email protected] or attach the file when completing the imprint information during checkout. If you do not have a digital file of your logo, we will scan your artwork. For scanning, please send your original unfolded artwork. There could be an additional charge if your logo requires extra touch-up to make it acceptable for printing. You will be advised of the cost before we produce your order. For first time logos, processing can take up to 4 working days. We’ll keep a copy of your logo to expedite future orders! We reserve the right to decline any logo we feel will not reproduce a quality job (i.e. sketches, clippings, screen tints, thin line art, or raised printed items.) Rush Charge – For your convenience, we offer a $25.00 RUSH Charge on EXACT REPEAT orders. Your order will ship in 3 business days (we work Mon. thru Fri.) Remember to add shipping time to the 3 day processing time. This is for EXACT REPEAT ORDERS! ABSOLUTELY NO CHANGES CAN BE MADE. Proof Time and Responsibility – Proofs will be sent for all new items or any typesetting changes on existing forms within 1 – 2 business days on standard catalog products. Allow 3 – 4 business days on custom products. Normal production time after proof is approved is 5 working days. The day we receive approval does not apply toward this time period. If proof is held by you, shipping will be delayed. We will not print without proof approval. Once you proofread and approve typesetting, CROWNMAX is not responsible for any errors, misprints, or typos. Note: There will be no cancellation charges if the order is canceled before the artwork/typesetting is started. If an order is canceled, there is a minimum $15.00 typesetting charge on each item after the artwork/typesetting has started and/or you have received a proof, whether it has been approved or not. An order cannot be canceled if it has entered production. Normal production time, including typesetting and proofreading, is 7 business days. Exceptions to this time are Custom orders, Doorknob billing envelopes, fly swatters & magnets. Warranty – CROWNMAX guarantees to replace or repair all of its products if defective. Any liability in all events is limited to, and shall not exceed, the purchase price paid. Returns – Non-printed merchandise ordered incorrectly will be accepted for credit provided it is returned within 30 days, freight prepaid, undamaged, unopened original packaging in saleable condition. All returns will be subject to a 15% restocking charge. Prior authorization is required for merchandise returned for any reason. Pricing/Misprints – Prices shown on this website were current as of the day of release. Due to the nature of the print business, we reserve the right to adjust pricing due to increases in cost after the price is released and to correct all typographical and released errors. Cancellation – There will be a $15.00 dollar charge per product if the order is canceled after the typesetting/artwork has started and/or you have received a proof, whether it has been approved or not. If an order needs to be canceled after it has been released to production and has not already been printed, there is a minimum plate charge of $15.00 per plate to cancel the order.
Special Note: Some forms we offer in our catalog and website have been created for various companies across the United States. Before finalizing your orders, please check all wording to ensure that all applies to your company’s guidelines, association, and state requirements.Trademarks – The logo trademarks are the property of the respective companies shown. Damaged Shipments – Upon receipt of shipment, please inspect for external damage to goods. Damage is the carrier’s responsibility. All original packaging must be kept for possible UPS inspection to file a claim. Without the packaging, we will be unable to replace your order. Call CROWNMAX to report any damaged or lost shipments.